Account Settings - Audian Call Recording

Features:

This article will show you how to do the following.

Force Record Entire Account: Allows an admin to enable call recording over the entire account.
- This includes calls into the main numbers and call's made outbound.
Force Record all Users on Account: These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.
Storage Settings: Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on Audian servers.
On-Demand (In-Call) Recording: When enabled, this setting will allow you to set a * Code to toggle call recording on for the remainder of the current call.

Note: Accounts without AWS storage setup for their call recordings are now limited to 60 days worth of storage. Accounts with AWS storage do not have this limitation.

Articles:

Force Record Entire Account:

Allows an admin to enable call recording over the entire account.

Inbound Calls: This allows an account to record incoming calls to the main number or any users from numbers outside the Audian network.
Outbound Calls: This allows calls made from users to numbers outside the Audian network to be recorded.
- Note: This does not record calls made from a user to another user via extensions. To do this, see Force Record All Users on Account.

Force Record All Users on Account:

These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.

Storage Settings:

Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.

Migrated from Confluence on 2026-02-03

Original Confluence Article