Audian offers a Softphone application that can be used from a PC/MAC or via an application on Android or Apple iOS smartphones. This allows your agents to assist callers from any location that has an internet connection.
This article will show you how to do the following.
Description: This process outlines how to go about requesting a Softphone added to your account.
Description: This section outlines where you can install the Audian Softphone on Windows, Macs, iPhones, Android devices, and how to log into the app.
| Device | Download Link |
|---|---|
| Mac / OSX | |
| Windows | |
| iPhone |
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| Android |
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How To Login:
Note: The only difference, between the Audian Softphone app and Bria Enterprise for smartphones, is the color scheme and the location of the settings options. Audian Softphone has settings icon at bottom right, Bria has settings under the Menu Icon on the left.
Note: If this method does not work, please reach out to Audian support: 611@audian.com.
Cold Transfer: A cold transfer is when you transfer a call without talking to the person you are transferring to.
Warm Transfer: A warm transfer is when you talk to the person you are about to transfer the call to before completing the transfer.
Park a call: Placing a call on Park will allow you to transfer the caller to a special "parking spot" where another user would be able to retrieve the call when they are available.
There are multiple ways to create new contacts in Bria. Right clicking on a call in the call history will allow you to create a new contact with that number.
Note: If calls are not ringing when the phone is asleep, tap the Menu Icon > Settings > Preferences > Ensure that Private when in Background toggle switch is On.
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Migrated from Confluence on 2026-02-03
Original Confluence Article