How to Add a Shared Mailbox in Outlook

How to Add a Shared Mailbox in Outlook

A shared mailbox lets your team read and send email from a common address (e.g., billing@, info@).

Outlook Desktop (Windows)

1. Open Outlook and go to File > Account Settings > Account Settings
2. Select your email account and click Change
3. Click More Settings > Advanced
4. Click Add and type the shared mailbox address
5. Click OK three times, then Next > Finish
6. The shared mailbox will appear in your folder list on the left

Outlook on the Web

1. Go to outlook.office.com
2. Right-click your name in the folder list and select Add shared folder
3. Type the shared mailbox address and click Add

Note: If the shared mailbox doesn't appear, contact Audian IT — your account may need permissions added.