This article will show you how to do the following:
Overview: This section will show you how to set the date your office will be closed.
If you have multiple locations under 1 account, please contact the Audian Support team to help you set up the Out Of Office day.
Check "Are you closed for holidays?" if it is not already checked.
Other Options can be used if closure is multiple days, but would need to be deleted so they do not repeat next year.
Name the day Bad Weather, and then set the date you want the office to be closed.
Overview: This section will show you how to set up a callflow. A Callflow controls what a call does when called.
We suggest you follow the standard configuration below but if you need something more advanced please contact Audian's Support team by phone at 844.611.6110 opt 2 or create a ticket by emailing 611@audian.com.
Default Virtual Receptionist: This setup is an auto attendant that allows callers to hear a custom greeting and then will go to a specified voicemail. If you would like to add other options such as "Press 1 to be routed to a live person if this an emergency" feel free to add those options. If you need help with that then please contact Audian Support.
Remove all of the options, if there are any, by pressing the X.
Click Add route.
Set the Press option to 1.
Overview: This section will show you how to set up a greeting for your out of office callflow.
There are 3 types of greetings you can set up.
Click the Virtual Receptionist link to open the editor.
Decide which style of greeting you would like to use.
Thank you for calling "COMPANY NAME", due to extreme weather conditions we will be closed on "DATE". Please stay on the line if you would like to leave a message and we will return your call as soon as we can.
Migrated from Confluence on 2026-02-03
Original Confluence Article