How To - Create Campaign Dispositions

This article will show you how to do the following:

• Create call dispositions for outbound call campaigns

1. From the Call Center application, click Settings on the left.

2. Click the Dispositions tab at the top.

3. Click the + New Disposition button.

4. Enter a Disposition name, along with a Disposition Description, and then click Add Disposition.

5. Click the toggle next to the new Disposition name to enable it for use.

Once you have created and enabled the desired Dispositions, you can edit an existing Campaign to add them, otherwise they will appear as options to add when creating the campaign.

Possible Dispositions for Outbound Calls:

• Interested: The person showed interest in the product/service.

• Not Interested: The person was not interested in the product/service.

• Callback requested: The contact asked to be called back later.

• A voicemail left: The call was not answered, so a voicemail was left.

• Wrong number: The phone number was incorrect.

• Sale closed: The call ended with a sale.

• Do not contact: The person requested not to be contacted again.