Knowledge BaseAudian Phone ArticlesTroubleshootingvoiceUpdated 2/4/2026How To - Find MAC or IP Address on PhonesDescription: This article will show you how to do the following.Find the MAC and IP addresses for Polycom, Yealink and Cisco devices.Methods: PolycomVVX SeriesPress the Home button on the right of the phone.Scroll to and select Settings.On some VVX phones you will need to scroll right to the 3rd page to find it.Press 4-1-1 to get to the Phone page.Scroll down to find:MAC address is labeled as S/N number.IP address is labeled as IPv4.IP SeriesPress the Menu button.Press 2-2-1 to get to the Phone page.Scroll down to find:MAC address is labeled as S/N number.IP address is labeled as IPv4.CCX SeriesTap Menu at the bottom of the screen.Tap Settings Tap Device Settings Tap About YealinkWhile idle, press the OK button.The IPv4 and MAC addresses will be listed on screen. CiscoHow to find the IP AddressPress the Menu button.Scroll down to Network.How to find the MAC AddressPress the Menu button.Scroll to and select the Settings option.Scroll to and select the Network Configuration option.Scroll down to find MAC Address. Migrated from Confluence on 2026-02-03 Original Confluence Article
