This article will show you how to do the following.
Provision a Grandstream phone on the Audian network
For new users/devices, please contact Audian via phone or email to have the user built into the system.
To re-purpose the device from an existing user to a new user, please contact Audian via phone or email to have the new user added to the system.
To add a new Grandstream phone to your account, you will need to assign the device to a user in the Audian portal or contact Audian to create the user for you.
Contact Audian to add the phone to the account and the auto-provisioning attribute to the phone.
This step can only be done by an Audian support technician. Please call 844-611-6110
Assign the device to an existing user or create a new user in the Audian portal. See Article: How To - Create a User
A user MUST be assigned to the device, for the auto-provisioning tool will not work.
Factory reset the phone.
Press the menu button (center button of the directional pad).
Navigate to "Settings" or "System".
Select "Factory Reset".
Confirm the reset.
The phone will reboot.
Find the IP (after Factory Reset)
Press the menu button (center button of the directional pad).
Navigate to "Status”
Select "Network Status".
Find the IPv4 Address 192.168.x.x or 10.0.10.x
Provision the Device
Open a Web Browser on a local Computer (on the same network as the phone)
Put the IPv4 Address in the web browser.
Log in the the Grandstream Web Interface.
Default Username: admin & Password: admin
Navigate to the Maintenance> Upgrade and Provisioning option.
Input the Following fields
Config Server Path: (Do Not use the HTTP(S)//: “q.audian.com/provisioning_url”
Click Save and Apply at the bottom.
Scroll to the top and click on the provision.
Migrated from Confluence on 2026-02-03
Original Confluence Article