How To - Resolve Missing Voicemail Emails - Outlook

Description:

This article will show you how to do the following:

Shows you how to resolve voicemail email notifications being blocked in Outlook.

Methods:

We’ve confirmed with Microsoft that they have incorrectly identified our voicemails as spam, and are quarantining our emails. We need to instruct the following:

Add voicemails.audian.com as a whitelisted domain in office 365
Release any voicemails from quarantine.
Forward those released voicemails to not_junk@office365.microsoft.com

Migrated from Confluence on 2026-02-03

Original Confluence Article