Knowledge BaseAudian Phone ArticlesTroubleshootingvoiceUpdated 2/4/2026How To - Verify Call Example "Recovery_on_timer" ErrorDescription: This article will show you how to do the following.Check call logs for Recovery_on_timer errorsMethods:Reboot the phone by unplugging the phones power and plugging it back in.Place a test call after the phone is finished rebooting.Login to the Audian PortalClick the 9 square button at the top right of the screen.Click on the Smart PBX app.Click Call LogsClick the Custom filter option at the top.Select the date range of the calls, and then click Filter.When downloading the call log it include all calls within the time range.Click on the desired call to expand the records.Verify if the Hangup Cause shows as Recovery_on_timer.If calls are getting a Recovery_on_timer it may be an issue with the firewall or ALG. Migrated from Confluence on 2026-02-03 Original Confluence Article
