Once configured, the Audian integration with MSI allows for all incoming and outgoing calls on the Audian hosted system to generate desktop notifications. These notifications include contact information queried from the Customer and Customer Contact data in the MSI CRM and a link directly into the corresponding CRM record.
This article will show you how to do the following:
How to setup MSI CRM within the Audian CRM Integration tool
Please see the download and install instructions on the main CRM Integration parent page.
Migrated from Confluence on 2026-02-03
Original Confluence Article