Troubleshoot - Inbound Call Problems

1. Replicate the issue by calling the number in question on a cell phone.

   • If the call goes through try calling the number in question again from the line that failed .

   • If doesn’t work call Audian's technical support 844-611-6110, Opt 2.

Inbound and Outbound call audio cutting in and out, all audio disappears but call is still showing connected.

See Article: T: Call Quality Troubleshooting

1. Get examples of failed inbound calls.
2. Check call logs.
   • Look for examples of a call coming in and then trying to transfer/forward to an incorrect extension
3. Check to see if we own the number being called.
4. Replicate the issue by calling the number in question on a cell phone.

   • If the call goes through, try calling the number in question again from the line that failed.

   • If doesn’t work call Audian's technical support 844-611-6110, Opt 2.

1. Get examples of failed inbound calls.
2. Check call logs.
3. Check for forwarding settings on device and in Smart PBX.
   
4. Replicate the issue by calling the number in question on a cell phone.

   • If the call goes through, try calling the number in question again from the line that failed.

   • If doesn’t work call Audian's technical support 844-611-6110, Opt 2.