Placing Calls
To dial a number, you may pick up the handset, press the speaker-phone button, or press the headset button if you have a headset, and dial the number or extension you are trying to call. You may also type in the number and press the green “Send” softkey just below the screen, which will automatically dial the number and turn on the speaker phone. An alternative way of dialing is to dial the number first, and then pick up the handset.
To dial a number, you do NOT need to dial a 1, 9 or any other number prior to entering your number. Just dial the 10 digit phone number you wish to call. There is not need to dial a “1” when dialing 800 numbers.
Receiving Calls
To answer a call, Simply hit the “answer” softkey just below the screen, press the speaker-phone button, the headset button, or pick up the handset. You may also press the “ignore” or “reject” soft key to send the caller to voicemail.
Before you can use your voicemail, you will need to set your password and an unavailable message.
There are a few ways to retrieve voicemail based on how your system was originally set up with. If you are unsure, please contact Audian or your phone administrator.
Our options for voicemail delivery range from Email Notifications, Phone, or Web Portal.
To setup email notifications you can call Audian's tech support or login to the Audian portal to set it up.
Warm transfers are transfers where you speak with the person you are trying to transfer a call to before you transfer.
Cold transfers are when you transfer a call without speaking to that person.
You can set up Call Forwarding for all calls, calls that are not answered, or for incoming calls when you are already on the phone.
Do not disturb will prevent your phone from ringing on incoming calls. It will send calls to your extension directly to voicemail.
Migrated from Confluence on 2026-02-03
Original Confluence Article