Yealink Troubleshooting | Audian Support

Description:

This article will show you how to do the following.

Issue	Description	Solution
Yealink T-series phone will not register -ZONES	T-series phones currently do not support zones and will fail to register.	Log into the phone and navigate to the Account tab. Remove the realm (@company.audian.com) from the Register Name & Username. Click the Confirm button and verify if the phone comes online.
Yealink phones will not factory reset with Audian PW	Phone shows error about 911 address and update with Verizon will not allow factory reset using 8446116110	Refer to seller, phone has incompatible config file, needs reset before provision on Audian network
Two users call the same person at the same time via BLF key, end up talking to each other	User A and B both dial User C via BLF key at the same time, users A and B end up on call together and user C just shows missed call.	"Feature" of Yealink phones, Can be disabled via Yealink site, is a setting in Account -> Advanced

Issue

Description

Solution

Yealink T-series phone will not register -ZONES

T-series phones currently do not support zones and will fail to register.

Yealink phones will not factory reset with Audian PW

Phone shows error about 911 address and update with Verizon

will not allow factory reset using 8446116110

Refer to seller, phone has incompatible config file, needs reset before provision on Audian network

Two users call the same person at the same time via BLF key, end up talking to each other

User A and B both dial User C via BLF key at the same time, users A and B end up on call together and user C just shows missed call.

"Feature" of Yealink phones, Can be disabled via Yealink site,

is a setting in Account -> Advanced

Migrated from Confluence on 2026-02-03

Original Confluence Article