The Call Recording feature allows businesses to record and listen to calls made to or from the account. This can be done for all calls made on the account or on a user by user basis. If Call Recording is enabled for specific users, supervisors can be setup to enable them to listen to and QA calls for specific users assigned to them.
Note: Accounts without AWS storage setup for their call recordings are now limited to 60 days of storage. Accounts with AWS storage do not have this limitation.
This landing page is a collection of articles and information about the Call Recording application.
Migrated from Confluence on 2026-02-03
Original Confluence Article