Knowledge BaseAudian Phone ArticlesTroubleshootingvoiceUpdated 2/4/2026How To - Verify Phone RegistrationDescription:This article will show you how to do the following.Verify that a phone is registeredMethods: Only users with administrator privileges have access to the steps below.Login to the Audian Portal.Click the 9 square button at the top right of the screen.Click on the Smart PBX app.Click Devices on the left.The devices will be listed on the left side.Red: Phone is unregistered. Green: Phone is registered.Steps if not registered:Reboot the phone, unplug any power or Ethernet cables for 5-10 seconds.Verify cables are plugged in and where they go.Check phone for IP address. (See Article: How To - Find MAC or IP Address on Phones)If IP address is found, start a remote session, log into that IP address.Check the provisioning URL for the device is the correct one for the company. (See Article: /wiki/spaces/SUPD/pages/1578081) Migrated from Confluence on 2026-02-03 Original Confluence Article