URL Calling is Disabled is a error displayed on Polycom phones that means the phone is getting an IP address but is not able to reach the Audian provisioning server to register.
This article will show you how to do the following:
This is the #1 fix for most issues.
Plug the power back in.
If the reboot doesn't fix the issue follow the steps below.
If the phone has an IP address and DHCP is enabled follow the steps below.
If the phone still has the same issue then the last thing you can do before getting your IT staff involved is listed below.
If the phone still has the same issue then your going to want to follow the steps below.
At this point the network router or firewall could be causing registration issues. You will want to call your IT company to work with Audian to see what could be causing this issue.
Migrated from Confluence on 2026-02-03
Original Confluence Article