Audian Booklet

Audian Portal

• How To Articles

Fax Articles

• Standard Fax
• How To - Set the Main Fax Number
• How To - Troubleshoot Fax Issues
• Advance HIPPA VFax

Features & Services

• E911 Admin
• Holiday Schedules and Office Hours Strategy
• Voicemail
• Setup or Change Hold Music
• Do Not Disturb
• Eavesdrop
• Move Calls
• Find me, Follow me
• Voice Recording Vendors
• Streaming Hold Music
• Feature Codes
• Directed Extension Pickup
• Call Recording
• Duo Two-Factor Authentication Set Up
• Virtual Receptionist
• Multicast Paging
• Ring Groups
• Caller ID Prepend
• CSV Onboarding App
• 3-Way Call Conferencing
• Intercom
• Call Queues
• Secure Real-Time Transport Protocol (SRTP)
• 911 Notification SMS & Email Setup
• HIPAA Compliance Policy
• What Is VoIP?
• Dynamic Caller ID
• Dial-By-Name Directory

Hardware

• VoIP Phones
• Networking
• Headsets
• Soft Phones
• Cisco SPA122
• Warranty Replacements - 1 year limited warranty

Tools & Downloads

• How To - Use SoftPerfect Netscan

Troubleshooting

• How To - Stopping your numbers from being marked as Spam
• How To - Change Transport Options (TCP, UDP, NAPTR Settings)
• How To - Find MAC or IP Address on Phones
• How To - Optimize Networks for VoIP
• How To - Report Service Interruption
• How To - Resolve Missing Voicemail Emails - Outlook
• How To - Statically Assign NTP Server (Portal)
• How To - Troubleshoot Voicemail Light Indicator
• How To - Verify If The Audian Portal Is Down
• How To - Verify Phone Registration
• How To - View Call Logs
• How To - View Config Files
• Internet Connection Sharing
• Phone Troubleshooting
• Stop call volume from auto lowering
• What Is - Double NAT